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AGENDA
Day One
Sunday, March 14, 2010
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7:30 a.m. - 1:00 p.m.
Level 2 |
Registration
Registration Bag Sponsored by: Borders (borders.com)
Attendee Book Sponsored by: Concessions International LLC (cidata.net)
Key Cards Sponsored by: The Paradies Shops (theparadiesshops.com)
Lanyard/Badge Holder Sponsored by: MasterCard (mastercard.com) |
7:30 a.m. - 8:30 a.m.
Level 2 |
Registration Breakfast
Sponsored by: Dunkin' Donuts (dunkinbrands.com) |
10:00 a.m. - 10:15 a.m.
Level 2 |
Coffee Break
Sponsored by: Dunkin' Donuts (dunkinbrands.com) |
10:15 a.m. - 11:45 a.m.
Ballroom
of
the
Americas AB
Level 2 |
Innovative Recycling and Waste Management Programs
Part 2 - A Concessionaire's Perspective:
Speaker: John Huey, director of environmental affairs for Delaware North Companies
 Recycling waste for re-use at and outside the airport
Ways to make recycling easy for concessionaires
Waste management plan as part of the concession agreement
Concessions 301
Enhancing the Customer Experience and Revenues Through New Technologies
Speakers: Christina Cassotis, vice president of SH&E, and Rick Blatstein,
president and CEO of OTG Management
Increase capture rate through proximity marketing,
 information technology, e-commerce and pre-awareness messages
Use the data, create dialog with customers, analyze their buying habits
and get a grasp on who they are
Improved speed of service through innovative technological advancement
Do This, Not That
Speaker: Joanne Paternoster, chief customer experience officer for Gateway Group One
What really turns customers off
How to fix common customer service faux pas
Easy solutions to difficult service issues |
12:00 p.m.
Buses will
leave from
East
Lobby Entrance |
Bus Departs for Houston Intercontinental Tour
Luncheon at Airport Sponsored by: SSP America (foodtravelexperts.com)
Transportation Sponsored by: SecurityPoint Media (securitypointmedia.com) |
11:45 a.m.
Buses will
leave from
East
Lobby Entrance |
Bus Departs for Golf Tournament |
| 1:00 p.m. |
Golf Tournament, Tour 18 Course |
7:30 p.m. - 9:00 p.m.
Grand Ballroom G-L
Level 4 |
Opening-Night Reception in the Exhibit Hall
Exhibit Hall Sponsored by: BAA USA (baausa.com) |
Day Two
Monday, March 15, 2010 |
7:30 a.m.
Level 4 |
Registration
Registration Bag Sponsored by: Borders (borders.com)
Attendee Book Sponsored by: Concessions International LLC (cidata.net)
Key Cards Sponsored by: The Paradies Shops (theparadiesshops.com)
Lanyard/Badge Holder Sponsored by: MasterCard (mastercard.com) |
7:30 a.m.
Grand Ballroom G-L
Level 4 |
Exhibit Hall Open
Exhibit Hall Sponsored by: BAA USA (baausa.com) |
| 7:30 a.m. - 8:30 a.m. |
Continental Breakfast in the Exhibit Hall
Sponsored by: Delaware North Companies Travel Hospitality Services (delawarenorth.com) |
8:30 a.m. - 8:45 a.m.
Grand Ballroom A-F
Level 4
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Opening Remarks
Keynote Speaker Sponsored by: OTG Management (otgmanagement.com) |
8:45 a.m. - 10:00 a.m.
Grand Ballroom A-F
Level 4 |
Decoding the New Recession-Transformed Passenger
Keynote: Peter Yesawich, president and CEO of Ypartnership
The difficult economy has profoundly affected how passengers think and behave with their travel dollars. Hear from an expert how travelers are changing, whether their new mindset is permanent and what the expectations are for the travel industry in the near term. |
10:00 a.m. - 10:30 a.m.
Level 4 |
Coffee Break in the Exhibit Hall
Sponsored by: Dunkin' Donuts (dunkinbrands.com) |
10:30 a.m. - 11:45 a.m.
Grand Ballroom A-F
Level 4 |
Directors' Roundtable
Moderator: Greg Principato, president Airports Council International
Key directors reveal their expectations for 2010, how they have dealt with the recession, what the future holds for their airports and much, much more. Ask these esteemed panelists any question you like:
Ben DeCosta, aviation general manager of Hartsfield-Jackson Atlanta International;
Jeff Fegan, president and CEO of Dallas/Fort Worth International;
Steve Grossman, executive director and CEO of Jacksonville Aviation Authority;
Brad Penrod, president and CEO of Pittsburgh International;
Eric Potts, interim director of the city of Houston's Department of Aviation; and
Lou Turpen, formerly at Toronto Pearson International. |
11:45 a.m. - 12:45 p.m.
Grand Ballroom A-F
Level 4 |
How European Airports Create Extraordinary Retail Experiences
Moderator: Patricia Armes, finance manager of concessions
for Atlanta Department of Aviation
Speaker: Frank Gray, principal of Concession Planning
Discover why European airports have concessions down to a science and how high-performing airports outside the U.S. maximize concessions space and drive sales. |
Concurrent Session
11:45 a.m. - 12:45 p.m.
Room: 335 AB
Level 3 |
Face Time with Peter Yesawich (by invitation only)
Directors and CEOs get an opportunity to meet the renowned Yesawich and ask questions about the future of travel, what his research is showing about passenger trends and his outlook for the airport industry. |
1:00 p.m. - 2:30 p.m.
Room: 335 AB
Level 3 |
Property Managers-Only Meeting
Co-Moderators: Carolyn Phillips, manager of airport concessions for Dallas/Fort Worth International,
and Sal Amico, manager of airport concessions for Massachusetts Port Authority
Discuss, commiserate, resolve and be candid about the issues of the day with all of
your airport colleagues. No press allowed. |
2:30 p.m. - 5:00 p.m.
Level 4 |
Exhibit Hall Networking
Exhibit Hall Sponsored by: BAA USA (baausa.com) |
Day Three
Tuesday, March 16, 2010 |
7:30 a.m.
Level 4 |
Registration
Registration Bag Sponsored by: Borders (borders.com)
Attendee Book Sponsored by: Concessions International LLC (cidata.net)
Key Cards Sponsored by: The Paradies Shops (theparadiesshops.com)
Lanyard/Badge Holder Sponsored by: MasterCard (mastercard.com) |
7:30 a.m.
Grand Ballroom G-L
Level 4 |
Exhibit Hall Open
Exhibit Hall Sponsored by: BAA USA (baausa.com) |
7:30 a.m. - 8:30 a.m.
Level 4 |
Continental Breakfast in the Exhibit Hall
Sponsored by: Westfield (westfield.com) |
8:30 a.m. - 9:45 a.m.
Grand Ballroom A-F
Level 4 |
Food Trends
Moderator: Bob Stanton, vice president of business development for Delaware North Companies Travel Hospitality Services
Hear about key trends developing on the food landscape that will shape your
strategies and keep your company well-positioned for better times.
Liz Sloan, president of Sloan Trends.
Learn how to purchase right, maximize your costs and pull your company
through the recession and beyond. Mark Kelnhofer, president and CEO
of Return On Ingredients |
9:45 a.m. - 10:45 a.m.
Grand Ballroom A-F
Level 4 |
New Sources of Revenue
Moderator: Randy Goodman, commercial development manager
of
Houston Airport System
Speakers: Robbie Gill, managing director of The Design Solution in the U.K.
and Walt Froman, senior manager, concessions marketing & operations
for Portland International
Hear about new strategies to squeeze more revenue from existing space
throughout your airport.
Discover new uses for non-traditional revenue spaces
within your terminals. |
Concurrent Session
9:45 a.m. - 10:45 a.m.
Room: 335 A
Level 3 |
Directors-Only Discussion
Directors meet to discuss current challenges and offer each other solutions to common problems. The agenda will cover the most pressing issues faced by airports directors today, providing them with a venue to vent, discuss and resolve. |
10:45 a.m. - 11:15 a.m.
Level 4 |
Coffee Break in the Exhibit Hall
Sponsored by: Dunkin' Donuts (dunkinbrands.com) |
11:15 a.m. - 12:30 p.m.
Grand Ballroom A-F
Level 4 |
Airline Planning Strategies
Moderator: John Armbrust, chairman of Armbrust Aviation Group
Airline planners reveal route strategies within an economic recovery context
Which airports are likely to be impacted the most, good and bad
Hear from Lee Lipton, manager of network planning for Southwest Airlines and
Jim Ferea managing director of network development for Continental Airlines. |
12:30 p.m. - 2:00 p.m.
Level 4 |
Lunch in the Exhibit Hall
Sponsored by: World Fuel Services (wfscorp.com) |
2:00 p.m.
Grand Ballroom G-L
Level 4 |
Exhibit Hall Tear Down |
2:15 p.m. - 3:15 p.m.
Room: 335 ABC
Level 3 |
Schmooze Time for Airports and Concessionaires - Session 1
Airports and concessionaires meet at scheduled times
for special one-on-one discussions.
Sponsored by: Pacific Gateway Concessions, LLC (pgconcessions)
Co-Sponsored by: US News and World Report (usnews.com) |
| 3:15 p.m. - 3:45 p.m. |
Coffee Break |
3:45 p.m. - 4:45 p.m.
Room: 335 ABC
Level 3 |
Schmooze Time for Airports and Concessionaires - Session 2
Airports and concessionaires meet at scheduled times
for special one-on-one discussions.
Sponsored by: Pacific Gateway Concessions, LLC (pgconcessions)
Co-Sponsored by: US News and World Report (usnews.com) |
7:30 p.m.
Grand Ballroom A-F
Level 4 |
ARN Awards Banquet
Master of Ceremonies: Anthony Joseph, Krys Bart, Greg Principato,
Kent George and John Armbrust
Sponsored by: Aircraft Service International Group - ASIG (asig.com) |
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